The Opportunity
The Team Manager (TM) will lead the call center agents to achieving all company goals sales goals. You’ll be joining an outstanding team of TM’s. The opening is because we are growing!
What You’ll Do:
The Team Manager will report to the Operations Manager and will ensure staff are equipped to deliver our standard of excellence. A week in the life of a Team Manager may include, but isn’t limited to, the following responsibilities:
Coach the team to execute the program to the clients’ specifications.
Answer questions and educate on the processes and practices, and ensure the employee understands the expectations.
Assist other management in identifying trends and adjusting goals.
Be the resource the employees need to ensure everyone can be successful.
Why You’ll Love Working Here
We are committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…
Base pay starts at $45k (salary) plus potential monthly bonus.
Shift will fall between 7 AM and 9 PM, Monday thru Friday or Tuesday thru Saturday
Paid time off and paid holidays
Medical Insurance benefits, including no-cost virtual doctor visits.
Dental, Vision, Paid Life Insurance, and Pet Insurance
401K with company match
Fun and motivating work environment that we expect you to maintain and enhance
Training to set you up for success in your role
What You'll Bring:
High school diploma or GED? Required.
MUST be at least 18 years of age
Minimum of 18 months of contact center experience.
Ability to work across departments with all levels of employees
Demonstrated ability to anticipate and solve problems, and make decisions
Ability to multitask and manage a calm-to-busy environment.
Exceptional interpersonal, customer service, problem solving, verbal and written communication skills, and conflict resolution skills.
Knowledge of current management principles and ability to get up to speed quickly with company products, services, and policies.
Ability to enforce policies and procedures.
Ability to communicate professionally.
Ability to motivate employees while holding them accountable.
Proficiency with the technology needed to succeed in the role.
Must be able to pass a federal level background check and drug screen
The Team
Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!
We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.
Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer.
Apply now at?www.avantivesolutions.com/jobs
